![]() ![]() If not, then you most likely don’t have connectivity to your network.Is there a green flashing light where the Ethernet cable plugs into the DVR/NVR?.Is the Ethernet cable plugged into the DVR/NVR?.Ensure you have internet connectivity to the DVR/NVR.Q: I have my security system setup, but cannot view remotely on my phone or tablet.Ī: Check these items for troubleshooting: However, during fall 2016 the application will updated to “Guardian” and will have new features and an updated user experience. Q: Which mobile application should I use to view my DVR/NVR remotely?Ī: The Uniden ProHD application should be used from Apple/Android/Amazon stores. Q: I lost my administrator password, how do I reset it?Ī: For security purposes so that others cannot access your DVR/NVR with a default password, you must call customer care to enable your system to be reset. Settings > Basic > Alarms > Other Alarms > Drop down list to “Disconnect” > Turn off the “Buzzer” option by deselecting the checkbox > Exit To disable this, follow these instructions: Upon startup, you should see the words “Upgrading” on the monitor screen. Download the file to a 2.0 USB flash drive and insert into the rear USB marked “USB 2.0” and restart your DVR. ![]() Update your firmware using the version above. ![]() Q: My new Guardian system beeps after I have set it up, what’s happening?Ī: There is a default buzzer when the DVR is not connected to the internet/LAN. Need help finding answers to questions? Customer Support Knowledge Base ![]()
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